(309) 693-5700

Make-Up Policy for Paid Classes


Life happens, and we get it. When you miss a class at The Clubs at River City, we will do our best to find you a spot in another one. Here is exactly how make-ups work so you know what to expect.

Quick Summary

The Clubs at River City offers make-up classes when staffing ratios allow and an open class is available. Make-ups are not guaranteed. Call (309) 693-5700 the morning of the day you would like to attend, and our staff will check availability. Requests cannot be made in advance, and make-ups must be used within your current session.

How Do I Request a Make-Up Class at The Clubs at River City?

Call the front desk at (309) 693-5700 the morning of the day you would like to attend. Our staff will look at that day's class sizes and staffing and let you know right then whether there is room for you. It is a quick call, and you will have your answer before you head over.

  1. Call the morning of. Reach the front desk at (309) 693-5700 on the same day you want to attend.
  2. Tell us the class. Share the program, the participant's name, and the class time you are hoping to join.
  3. We check availability. Our staff reviews staffing ratios and openings for that day.
  4. Come on in. If there is room, you are set. Arrive a few minutes early and enjoy the class.

When Are Make-Up Classes Available at Our Peoria Club?

Availability changes day to day, which is why we check the morning of instead of booking ahead. Two things have to line up: our staffing ratios need to support an extra participant, and there needs to be an open class at a level that fits. Here is what that means for you.

  • Make-ups may be offered when staffing ratios allow and there is an available class.
  • Make-ups are not guaranteed. Availability is confirmed on the day, not before.
  • We are not able to honor requests earlier than the day of, so please do not call ahead to reserve a spot.
  • The front desk will let you know right away whether that day works.

Call the Morning You Want to Attend

(309) 693-5700

Same-day only. Our staff will confirm whether there is space for you in that day's class.

Do Make-Up Classes Roll Over to the Following Session?

No. Make-ups must be completed within your current session and cannot carry over into the next one. If you miss a class late in a session, call the very next morning you are available so you have the best chance of fitting it in before the session ends.

Have a situation that falls outside this policy, like an extended illness or an injury? Please see a member of our management team. We would rather talk it through with you than have you miss out.

Common Questions About Make-Up Classes in Peoria, IL

how do i schedule a make-up class at the clubs in peoria?

Call (309) 693-5700 the morning of the day you would like to attend. Our staff will check that day's staffing ratios and class openings and tell you right away whether there is space. Make-ups cannot be scheduled in advance, so please call the same day rather than earlier in the week.

are make-up classes guaranteed if i miss my class?

No. Make-ups are offered when staffing ratios allow and there is an available class, but they are never guaranteed. Some days simply do not have room. Calling early in the morning gives you the best chance, and if that day does not work, you are welcome to try again on another class day within your session.

can i book a make-up class ahead of time at the clubs?

We are not able to honor make-up requests earlier than the day of. Class availability depends on staffing and attendance that morning, so our team cannot confirm a spot in advance. Please call (309) 693-5700 on the day you want to attend and we will check availability with you over the phone.

what happens if i miss a class at the end of a session?

Make-ups must be completed within your current session and cannot roll over to the following one. If you miss a class near the end of a session, call the next morning you are free so you have the most opportunities left to use it. If timing makes that impossible, please speak with our management team.

who do i talk to about a special circumstance or injury?

Please see a member of our management team regarding exceptional situations. Extended illness, injury, and other unusual circumstances are handled case by case. Stop by the front desk at 8603 N. University in Peoria or call (309) 693-5700 and ask to speak with a manager, and we will work through it with you.

what number do i call for a make-up class in peoria?

Call The Clubs at River City at (309) 693-5700. That is the front desk line for our main club at 8603 N. University, Peoria, IL 61615. Call the morning of the day you would like to attend, and our staff will let you know whether a make-up spot is available.

does the make-up policy apply to all class programs?

This policy applies to our session-based classes, including swim lessons, gymnastics and cheer, and junior tennis. Individual programs can have their own scheduling details, so call (309) 693-5700 and our staff will confirm how make-ups work for the specific class you are enrolled in.

Need a Make-Up Class? Call The Clubs at River City

Our front desk team is ready to check today's availability with you. One quick call is all it takes.

Call (309) 693-5700 Please call the morning of the day you would like to attend.

Contact Information

info@clubsatrivercity.com

 Athletic Club: (309) 693-5700

8603 N. University Peoria, IL 61615

Monday – Thursday: 5am – 9pm
Friday: 5am – 8pm
Saturday & Sunday: 7am - 6pm

 South Tennis: (309) 693-5710

1700 W. Altorfer Dr. Peoria, IL 61615

Monday – Thurs: 8am – 8pm
Closed Mon-Thurs: 1pm-4pm
Friday: 8am - 1pm
Saturday: 8am - 12pm
Sunday: Closed for Summer

North Tennis: 

1527 W. Altorfer Dr. Peoria, IL 61615

Same as South Tennis Hours

Kid’s Club: (309) 693-5700

8615 N. University Peoria, IL 61615

Monday – Thursday: 3:30pm – 6:30pm
Saturday: 9am – 2pm

River City Preschool: (309) 693-5757

8615 N. University Peoria, IL 61615

Monday – Friday: 6:30am – 5:30pm

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